Where would you like your order delivered to?

Everyone leads such busy lives today, and it is not always possible for you to remain in one place, all day, to wait for a parcel delivery. We can deliver your parcel to your home, workplace, a neighbour, or any place where someone will be able to sign for its safe receipt, on your behalf. Simply tell us where you would like your parcel delivered to and leave the rest to us and our courier. You will be informed by e-mail when your order has been despatched from our warehouse and is with our courier.

How much will delivery cost?

UK Mainland & Scottish Highlands & Islands
Standard Delivery (2-4 working days) - £2.50 per item

Overseas Deliveries:

If you would like your products delivering to an overseas address, simply call us on 01663 743628 or e-mail us at sales@hockers.co.uk for a quote, telling us which products you wish to order.

Please note we will not send goods to Africa or South America. No orders will be accepted unless we have quoted for delivery.

How long will it take to reach me?

We offer a standard 2-4 working day delivery for all UK addresses, for items that are in stock. We try to despatch orders as quickly as possible. If an item is not in stock, we will notify you by e-mail and give you an estimate of when the item should be with you.

Signing for your order on delivery:

All orders must be signed for, we cannot be held responsible for any that are not signed for.

Returns & Exchanges:

Do you need to return or exchange a product(s)? Should you wish to return or exchange a product, please follow these easy steps to ensure a quick and smooth service:

1. You are welcome to return any part of your order to us within 10 days of receiving it for an exchange or refund (less postage).

2. You do not need to contact us to inform us that you are returning a product to us. Simply complete the Returns Note enclosed with your order. Ensure that you parcel is packaged appropriately for return, clearly labelled with your name and address on the back of the package.

3. Goods must be unworn, unused, unsoiled, undamaged and presented in their original packaging with all tags still attached to the product.

4. Goods must not have been personalised at all.

5. Take your parcel to the post office and send it back to us.

Remember we strongly advise that you obtain proof of postage and ask at the post office for a signature to be obtained from us on delivery. We cannot compensate you for failure of delivery.

6. If you are sending a faulty item back to us, please follow the steps above, remembering to enclose a covering note with your full contact details (including a daytime contact telephone number), the problem with the item and whether you wish to receive an exchange or a refund. If we find the item to be faulty we will also refund your return postage costs.

Would you like to exchange your product for another one/size?

We will be happy to exchange a product for you, please tell us what you require as shown on the returns form.

Refund Policy

Unused Purchases - All unused purchases may be returned within 10 days for a full refund. Please note that any delivery charges incurred on your original shipment will not be refunded.

Faulty Goods - If your purchase is less than 30 days old we will replace the item with a new one or arrange for a full refund.

Our returns policy does not affect your statutory rights. For further information on your statutory rights look at www.consumerdirect.gov.uk.

Protecting our team – Hygiene Regulations:

If you are returning an item to us that is faulty and has been used, please remember that to maintain a hygienic environment for our team, we cannot inspect any faulty or returned products unless they are clean and dry.

For more information, or if you have any questions about any of our policies, please contact us.